Our audit team conducts a thorough examination of the day-to-day IT operations in your company, including IT service management processes, incident and problem management, change management, and service level agreements. This helps in identifying areas for improvement in terms of efficiency, responsiveness, and customer satisfaction.
RankSecure’s team is skilled at examining the performance of specific IT systems or applications to identify obstacles, resource constraints, or other issues that may affect their speed, responsiveness, or availability. This involves analysing performance metrics, conducting load testing, and reviewing system logs.
Our certified professionals are uniquely qualified to verify the compliance of your organisation’s operational controls with relevant laws, regulations, industry standards, and internal policies. This may involve assessing data protection measures, information security controls, software licensing, and adherence to IT-related regulations.
The first step in the process is determining the goals of the audit, and identifying its scope. This includes listing the specific areas, devices, systems, processes, and projects to be assessed.
Our professionals then develop an audit plan that outlines the timeline, resources, and methodologies to be employed. This plan includes details on data collection methods, sampling techniques, and the criteria against which performance will be assessed.
We collect relevant data and information pertaining to the IT systems, processes, and operations under review, which includes acquiring documentation, conducting interviews with key personnel, and analysing performance metrics and reports. We then analyse the gathered data to identify trends, patterns, and areas of concern. Our expert auditors use statistical analysis techniques, performance benchmarks, and comparison against established standards or best practices to assess performance levels.
The next step is to conduct an in-depth evaluation of the efficiency and effectiveness of the IT systems, processes, and operations against the defined objectives. Our team assesses the utilisation of IT resources, the achievement of desired outcomes, and their alignment with organisational goals.
Once the audit is complete, we consolidate our findings into a document where we highlight the inconsistencies, inefficiencies, potential vulnerabilities, compliance gaps, opportunities for optimisation and cost savings. We organise our results based on their severity and then compile all of this information into a comprehensive report that summarises the audit process, our observations, and recommendations.
We then discuss our findings, recommendations, and proposed actions for improving your organisation’s performance management strategy, and advise the best way to move forward. Our approach also includes monitoring the implementation of recommended actions and tracking the progress in addressing identified shortcomings.
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