All products of Datalocker and RankSecure come with a 1 year carry in warranty (Unless specified otherwise in our written quotation)
What Do Our Warranties Usually Cover? Our warranties cover defects in material or workmanship in new DataLocker or RankSecure products.
What Does Our Warranty Not Cover? Our warranties do not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
No Data Recovery: Data recovery is not covered under the warranty and is not part of the repair or exchange process.
Password Retrieval – Password retrieval is not possible under any circumstances in case you do lose your password.
To avail of warranty, call us or fill up the support form below.
Please send us a copy of your purchase invoice.